KGALAGADI BREWERIES LIMITED-CONTIGENCY PLANNING

KGALAGADI BREWIERIES LIMITED

CONTEGENCY PLANNING

The write up discusses the contingency planning procedures of the marathon event that took place at the Francistown National Stadium. The main aim to be looked into is contingency planning. Contingency Planning is defined as the development of an effective response in a non-emergency environment, thus predetermine actions that reduce conflicts (Buse & Taylor, 2012). During the marathon day there was a power cut and the master of ceremony has to make announcements naturally, because there was no plan B to the power cut.

The planning is of benefit because it is a way of analyzing the effect of a possible crises so that tolerable and suitable preparations are put in place in advanced to respond in a timely and effective and appropriate manner (UN Refugee Agency, 2011). Contingency planning is vital because if the organizing team could have done it there might be the provision of a backup generators for instance  to cater for the power cut but it was not there, as its absence lead to the situation whereby the athletes and other people could not hear the announcements well. In the end contingency planning is beneficial because it leads to documentation that respond before the emergency arrives (UN Refugee Agency, 2011).

REFERENCE LIST FOR ALL BLOGS

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Fandt, P., Goodman, S. & Lewis, P., 2001. Management Challenges of the twenty first century. United State: s.n.

Kumar, M. & Jain, S. S., 2013. Leadersship management:principles, models and theories. 3(3), p. 310.

Maxham, J. G., 2001. Service recorvery's influence on customer satisfaction positive word-of-word & purchase intentions. Journal of business Research, Volume 54, pp. 11-24.

Smith, A. K., Bolton, R. N. & Wagner, J., 1999. A model of satisfaction with service encountres involving failure and recovery. Ajournal of market research.

Spears, L. C., 2010. The journal of virtues and leadership, 1(1), pp. 22-25.

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Taylor, K. & Buse, R., 2012. Developing contigency Planning. s.l.:s.n.

Whitney, E. & Rolfes, S. R., 2005. Understanding nutrietion. Tenth ed. USA: Peter Marshall.

 

SERVICE RECOVERY- CATERING FOR THE MEMBERS OF PARLIAMENT

CATERING FOR THE MEMBERS OF PARLIAMENT

SERVICE RECOVERY

The blog post is all about the event where the learner got an opportunity to cater for the members of parliament, which was held at Tonota Rural Administration Center. The theme to be discussed is service recovery. According to Gronroos 1988 as cited in (Smith, Bolton & Wagner, 1999) an expression service recovery is defined as the actions that an organization takes in response to a service disaster. This define is true because there was once a failure during the event that the catering company went to serve the morning tea late that when we arrived the guests were very upset, but as a way of recovering the company made it show that the lunch was made sufficient for everyone, brought extra drinks and on top of that there was the observation of punctuality.

Service recovery is of paramount importance looking at the fact that it builds an effective way to maintain customer loyalty despite the type of a failure Maxham (2001). This is also a true statement because after the service recovery none of the members of parliament remembered that delay in bringing the morning tea rather they just congratulated and praised the company and wished to have another meeting with the catering company.

SPORTING ACTIVITIES- FIRST AID

SPORTING ACTIVITIES- FIRST AID

The mandate of the blog post is to discuss the first aid procedures and benefits that took place at the sport activities held at Tonota Primary School ground. Anonymous (2012) defined the term first aid as the treatment given immediately to a person who is suffering a certain injury. This statement is true looking at the fact that during the activates there were some participants who experienced some fracture injuries and the first they received was that the first aiders help by bringing back the bones to their original places.

First aid is a necessity in every occasion because according to Worketh (2004) it is used a lifesaving mechanism. This account is the fact because one of the athlete experienced a nose bleeding, and the first aider applied an ointment to his nose a way of slowing the flow. But if first aid was not offered may he could have over bleed and lost life. Furthermore first aid is provided in order to stop the injured person condition from becoming worse. This is applicable because as the time when one of the athlete was running a piece of stone got in his eye. The kind of first aid provided was that cold water was run on his eye.

 

EVENT SECURITY-EXHIBITION

EXHIBITION FOR DIFFERENT STAKEHOLDERS

EVENT SECURITY

This write up is looking at the security practices for an event which in this case is an exhibition for various stakeholders (tailors, farmers and carpenters). Walton & Philpot (2011) mention that the role of security in an event is to maintain an environment that is operative and well-organized as well as allowing the event to proceed with the little inconvenience as possible to those participating. This statement is of course true because at the event the organizers did hire the security guards who did their work effectively and efficiently at the same time making all the participants to feel at home indeed.

Event security has some particular intentions as agreeing to Anonymous (2011), is to protect property from damage. This also was practiced at the event because the security guards were always vigilant to protect people and their properties from any danger and theft. The other aim of security is to be responsible to give a report during and after the incident (Anonymous, 2012). The statement is also true as there was the other group which had some misunderstanding concerning the exhibits, the security guard was there and had to give a report during the incident and after the incident.